Three pieces
Widget, Engine, Dashboard
Patients talk to the widget. The engine decides what Panda can say. Your team manages it all from the dashboard.
What patients see
The Panda Widget
A friendly chat launcher on your own website. Conversations open in a secure, isolated window hosted by Healthcare Pandas, kept apart from the rest of your site.
- One line of code to install
- Works on WordPress, Squarespace, Wix and custom sites
- Runs only on the web addresses you approve
What powers it
The Panda Engine
The secure backend that knows your practice and follows your rules: what Panda may answer, what goes to your staff, and the emergency message that always shows.
- Trained on your bio, services and FAQs
- Your guardrails applied to every reply
- Connects to your calendar, and records where supported
Where your team works
The HCP Dashboard
A private dashboard for you and your front desk to update information, pick up handoffs and appointment requests, and control exactly what Panda can do.
- Front-desk inbox for handoffs
- Edit content any time
- Staff roles and an audit log
Installing the widget
One line on your website
Your web person (or we) pastes a single snippet into your site. The Panda launcher appears in the corner, ready for patients.
Works with any website platform. A WordPress plugin is planned.
Chats run in a secure window, isolated from trackers and other plugins on your site.
Locked to your approved web addresses, so no one else can use your Panda.
Example embed code
<script src="https://widget.healthcarepandas.com/panda.js" data-panda="dr-lin"></script>The HCP Dashboard
Your front desk stays in charge
Panda handles the routine questions. Anything it shouldn’t answer lands in your team’s inbox, with the conversation attached, so a real person picks it up.
Front-desk inbox
Appointment request
New patient
Consult request — prefers Tuesday morning
Handoff
Returning patient
Question about post-op care — Panda routed to staff
Callback
Prospective patient
Asked about insurance accepted
Sample entries for illustration only.
Design preview. Click the tabs to explore. Features are delivered as part of your custom build.
Where your data lives
Protection that matches what Panda handles
Each tier involves a different level of patient information, so each comes with the safeguards that level calls for. Built with HIPAA requirements in mind; compliance details are finalized with each practice.
Starter
Practice information
Panda answers questions about you and your office and collects contact requests. Little to no patient health information is involved.
- Encrypted connections
- Contact details visible only to your team
- Panda reminds patients not to share medical details
Professional
Scheduling
Appointment requests can include a name and a reason for the visit, which counts as protected health information (PHI).
- Encryption in transit and at rest
- Role-based staff access
- Signed business associate agreement (BAA)
- Notification emails without patient details
Premium
Patient records
Patients can ask about their own information after verifying who they are, limited to what you choose to make available.
- Identity verification before anything is shown
- Minimum-necessary access
- Audit log of every access
- Patient-authorized connections to their records
Working inside a larger health system?
Many specialists see patients whose records live in their health system’s software. Instead of copying those records, Panda can let a patient connect their own patient portal and share only their own information, with their permission. What’s possible depends on your system, and we’ll map it out with you during discovery.
Setup & ongoing changes
Done for you, then yours to run
We set it up
Your build fee covers the initial setup: we load your practice information, write the guardrails with you, connect your calendar and test everything before launch.
Your team runs it day to day
Update hours, add an FAQ, switch a topic to “hand off to staff” or answer the inbox, all from the dashboard and without calling us.
We’re here for bigger changes
New integrations, new workflows or a major refresh are handled through hourly support.